Done

What Done is

Done is an online platform for ADHD diagnosis and medication management specializing in fast assessments and ongoing care from licensed psychiatric clinicians. The service offers structured ADHD treatment without the typical months-long wait for an in-person appointment. Patients take an online clinical assessment, book a video visit with a clinician who reviews their medical history beforehand, and receive a treatment plan. The platform reports that over 40% of patients saw their symptoms improve during their first month.

How the process works

The patient journey starts with a free online clinical assessment that takes place directly on Done's site. Based on the assessment responses, you can schedule a video appointment with a clinician as soon as today or tomorrow. The initial appointment lasts 30 minutes and covers listening, crafting a personalized treatment plan, and reviewing your health goals. Done's clinicians review patient information and medical history ahead of time to make these sessions efficient rather than spending time on intake.

After the initial appointment, patients who proceed join the membership plan at $79 per month. This membership includes follow-up appointments with your assigned clinician, 24/7 access to Done's care team, and worry-free online prescription renewals. The care team and providers remain in constant communication according to the site, ensuring your provider is aware of any major health fluctuations. Patients can reach out directly and the care team and providers respond within 24 hours.

For prescriptions, patients have flexibility in how they receive medication. In Michigan, Massachusetts, Wisconsin, Minnesota, and California, Done can arrange free delivery of treatment to your address through mail order pharmacy partners. In other states, patients can coordinate a pharmacy pickup at their local pharmacy, selecting from thousands of pharmacies that fulfill Done prescriptions. If a patient has trouble finding a pharmacy, Done's dedicated care team helps contact pharmacies to locate stock.

Prescription renewals depend on your treatment plan. Done proactively reaches out to provide new prescriptions ahead of time. Since ADHD treatment is granted only 30 days at a time to prevent potential abuse, patients must give their provider an update on health and treatment progress to access online refills. This is normally done through a follow-up appointment but can also be submitted as a written narrative for the provider to review.

The membership gives access to a health dashboard where you can track your symptoms, review your ADHD evaluation, message your doctor, and chat with the care team. Patients can cancel membership anytime, but must start over with an initial appointment if they want to reactivate.

Pricing and coverage

The initial diagnosis appointment costs $199 for the first month. After that, ongoing membership is $79 per month, which includes all follow-up care and prescription renewals. Treatment costs are separate from the membership fee. Out-of-pocket medication costs range from $40 to $80 per month without insurance. With insurance, the cost is typically limited to your copay, which can range from $10 to $150 depending on your plan.

Done does not accept insurance for appointments, but offers out-of-network insurance support, meaning your insurance may cover some or all of the cost of your medication. The company notes that pharmacy copay can be as low as $0 depending on your insurance. FSA and HSA payments are accepted.

Patients receive a 100% satisfaction guarantee: if you are not satisfied, Done offers a refund for the membership fee.

What Done handles and what it doesn't

Done specializes exclusively in ADHD and related conditions. The platform explicitly addresses common comorbidities with ADHD: about half of adults with ADHD also have anxiety, nearly 10% of Americans suffer from depression which ADHD can worsen, and one in three working adults struggle with insomnia. Done's clinicians provide holistic treatment plans that address these co-existing conditions alongside ADHD.

If patients need additional therapy or more involved psychiatric treatment beyond what Done offers, the platform helps coordinate additional support. Done partners with therapists to ensure secure, HIPAA-compliant sharing of medical data.

The site does not publish detailed information about which specific states Done serves beyond mentioning it is "always trying to help as many people as possible." Patients must complete an online assessment to see if their state is included. The service requires proof of residency upon booking an appointment, which can be a photo ID or a bill.

Patients cannot predict their appointment availability in advance; the site states you may schedule an appointment "as soon as today or tomorrow" but does not guarantee specific time slots.

Clinical staff and credentials

Done's medical leadership consists of psychiatrists with 30 or more years of experience. The site highlights Zoe Martinez, MD, PhD, who is a resident in psychiatry at UCLA, holds an MD from University of California, San Diego, a PhD in Psychopharmacology from UCLA, and is board certified in both child psychiatry and psychiatry.

The team describes itself as driven by personal experience: "Many of our team members come to work on the platform, because our family and friends have ADHD, or ourselves having ADHD." The platform frames ADHD not as a disorder but as a strength or superpower when properly managed and understood.

Who Done suits

Done works well for adults with suspected or diagnosed ADHD who want a fast track to diagnosis and medication management without waiting months for an appointment. The platform specifically addresses three common patient situations: people who think they might have ADHD but do not know where to start, people who want to switch from their current clinician to something more convenient, and people who have lost contact with their previous doctor and want to resume treatment.

The membership commitment of $79 per month is manageable for those with employer insurance that covers medication. For cash-pay patients, the $199 initial appointment plus $79 monthly membership plus $40 to $80 monthly medication creates a baseline cost. Patients in the five states where free medication delivery is available have a practical advantage over those who must coordinate local pharmacy pickup.

Done is less suitable for patients who need therapy alongside medication management, since Done does not provide therapy itself, only referrals. It is also not yet available everywhere; the site requires proof of residency for your state, indicating geographic restrictions.