Regain

What Regain is

Regain is an online relationship therapy platform that connects users with credentialed therapists who specialize in couples and relationship work. The service is designed for people seeking relationship therapy on their own, or for couples who want to work together with the same therapist. All therapists on Regain are registered, trained counselors, psychologists, social workers or therapists with at least three years of experience, qualified and credentialed by their respective professional organizations.

The platform operates across multiple countries and regions, with pricing and availability varying by location. A distinctive feature is that individual partners can begin therapy independently and then optionally invite their partner to join the same account later, creating a flexible pathway into couples work.

How therapy works on Regain

The initial process begins with a questionnaire that captures what brought you to therapy, your goals, and your preferences. Based on those answers, Regain's matching algorithm connects you with a therapist. The company acknowledges that sometimes the first match isn't right, and you can request to be matched to a different therapist at any time, for any reason.

You access therapy through video, chat, or asynchronous messaging, and you can use either a computer or a smartphone. This flexibility means both people in a couple can receive therapy even if they're in different locations or have conflicting schedules. One significant feature of the platform is that partners share a joint account when they choose to include both people. This means all written communication between either partner and the therapist is visible to both partners and the therapist. If either partner wants to speak privately with the therapist one-on-one, they can schedule an individual live video session.

The platform emphasizes that while it offers many of the same benefits as face-to-face therapy, it cannot substitute for in-person care in every case. Specifically, therapists on Regain cannot make official diagnoses, prescribe medication, or fulfill any court order. This is an important limitation for anyone seeking care for serious conditions or those required to undergo therapy by legal mandate.

Confidentiality operates under the same framework as in-person therapy. Licensed therapists are subject to mandated reporting and confidentiality requirements of their governing board and respective state laws. Generally what you tell your therapist stays confidential, but there are limited exceptions. For example, if you threaten grave harm to yourself or to an identifiable victim, the therapist is required to report this.

Regain notes that it's technically suited for people with reliable internet access and a device capable of video or chat. The platform strives to meet Web Content Accessibility Guidelines at the AA level, with desktop users able to enable accessibility preferences and mobile users able to use native device accessibility features.

Therapists and credentials

Every therapist on Regain must be a registered, trained, and experienced counselor, psychologist, social worker, or therapist. The baseline requirement is relevant academic credentials in their field and at least three years of professional experience. Beyond that, therapists must be qualified and credentialed by their respective professional organizations after completing the necessary education, exams, training, and practice requirements. This represents a deliberate bar above unlicensed or unqualified practitioners.

For users accessing Regain from Switzerland, an important distinction applies: the services are provided by counselors qualified in Germany who are not psychologists under Swiss law. These counselors are only permitted to offer support within their experience and qualifications, and they cannot make diagnoses, treat medical conditions, or provide psychotherapy. The services do not constitute medical treatment and are not covered by compulsory health insurance.

Pricing and payment

The company's pricing page states that the cost of therapy through Regain ranges from CHF 49.00 to CHF 89.00 per week, with the cost based on your location, source, preferences, and therapist availability. You can cancel your membership at any time for any reason. Payment can be made via debit card, credit card, or PayPal on a recurring basis, and you can cancel whenever you want for whatever reason.

What the pages do not specify is whether this Swiss franc pricing applies to all users or varies significantly by region or country. The stated range and the emphasis on location-based pricing suggests Regain may have different rate structures in different markets, but the captured pages do not provide specific pricing for US users or other regions.

When Regain is not the right fit

The company is explicit about who should not use its platform. Regain is not appropriate if you are a minor or under the care of a legal guardian. It is not right if you are in urgent crisis or emergency situation; the site directs such users to other immediate resources instead. It is not suitable if you were required to undergo therapy by court order or other legal authority. It is not appropriate if you are in a physically abusive relationship or concerned for your safety in the relationship. Finally, you need reliable internet access and a device capable of connecting; Regain cannot serve users without these technical requirements.

Who Regain fits

Regain is designed for people seeking to improve the quality of a relationship with another person through therapy. This includes couples who are facing communication breakdown, trust issues, or disconnection and want guided help to reconnect. The service also serves individuals in relationships who want to work on their own patterns and understanding, with the option to later involve their partner. The ability to start alone removes some of the initial friction of recruiting a reluctant partner into couples therapy.

The platform explicitly states that while most of its therapists offer couples therapy, some are equipped to offer counseling to two parties seeking relationship therapy who are not in a romantic relationship. If you are seeking that kind of support, Regain recommends being upfront with your therapist when first matched about the specific type of relationship therapy you need, and switching therapists if the initial match cannot meet that need.

The company also notes that while Regain may provide benefits similar to face-to-face therapy, anyone needing official diagnosis, medication, court-mandated treatment, or safety intervention for abuse should not use this platform as their primary care option.