My Counselor Online

What the service is

My Counselor Online is a Christian counseling platform offering therapy through licensed providers trained in its proprietary model called Neuroscience Informed Christian Counseling (NICC). The service runs entirely online via video, serving individuals, couples, families, and teens who want counseling rooted in both neuroscience and Christian faith. The platform's founder and medical advisor is Josh Spurlock, MA, LPC, LMHC, CST, and the team consists of employees rather than contractors, all of whom complete a two-year post-graduate residency before taking clients. The company reports a 93.6% success rate from clients who complete their course of care, which the company defines as real transformation and lasting change rather than the minimal improvement often counted as success in the broader counseling industry.

How the service works

Sessions happen via secure HIPAA-compliant video on Zoom. A new client starts with a matching meeting with a specialist who helps pair them with a counselor suited to their needs and values. This initial matching consultation is free and carries a risk-free guarantee: if the client is not satisfied after the first session, My Counselor Online covers the cost and provides a new match at no charge. If online counseling does not feel like a fit at all, the company refunds all payments without questions asked.

Most clients meet every other week for 45-minute sessions, though the schedule is flexible. Clients can instead book 90-minute sessions or adjust frequency based on their situation. At any point, clients can request a different counselor. The platform allows clients to build session packages and take advantage of member discounts, with any unused sessions rolling over for up to 12 months as long as the membership remains active.

Neuroscience Informed Christian Counseling integrates attachment theory, trauma research, and evidence-based approaches like AEDP, EFT, IFS, and EMDR with biblical foundation. According to the company, the goal is not symptom relief alone but transformation: healing wounds, filling developmental gaps, and helping clients mature into their true self in Christ. The company positions this against what it calls industry-standard approaches where improvement of just one percent within three months counts as success. All therapists undergo training in this model and supervision to maintain standards. Advanced Practice NICC Therapists, a higher tier available for those wanting the most experienced clinicians, have logged at least 5,000 hours of clinical experience, with the group averaging 98.5% success rate.

What the pages confirm about this service

Pricing is straightforward. Standard membership costs $350 per 4-week cycle, which includes two 45-minute sessions or one 90-minute session plus access to book additional sessions at the member rate of $175 each. There is a one-time $45 setup fee when starting, and memberships renew automatically every 4 weeks but can be cancelled anytime. Advanced Practice NICC Therapists cost $450 per 4-week cycle, with additional appointments available at $225 each. Clients on a hardship can ask about limited discounts, availability depending on the therapist. The site confirms it does not work with insurance but clients can self-submit receipts to their insurance for potential out-of-network reimbursement if their plan includes that benefit. Clients can pay with FSA or HSA cards if they have them.

The company lists specific conditions it addresses: anxiety, depression, trauma and PTSD, porn recovery, marriage counseling, infidelity recovery, sex therapy, family and teen therapy, premarital and dating counseling. The platform specializes in Christian counseling but does not require clients to be Christian. Its therapists include individuals with credentials such as MA (Master of Arts), LPC (Licensed Professional Counselor), LMHC (Licensed Mental Health Counselor), LCSW (Licensed Clinical Social Worker), MSW (Master of Social Work), AMFT (Associate Marriage and Family Therapist), and CST (Certified Sex Therapist). Therapists are in-house employees thoroughly vetted; the company states that only the top 2% of applicants are hired. They complete an intensive two-year post-graduate residency before being entrusted with clients.

The site operates 100% online with video sessions accessible from home or anywhere private. Sessions can be scheduled for evenings and weekends. The company does not accept insurance directly, a choice the site explicitly justifies by noting that the best therapists in the field typically avoid insurance because it pays poorly, limits the kind of care offered, and creates more red tape than healing space. The company's therapist team includes staff across various experience levels and specializations, with bios showing names like Nathaniel Nevedal (NICC therapist and ICF-accredited life coach), Sydney Blanchard (MA, LPCC), Victoria Pennell (MA with background in pastoral counseling and theology), Caroline Horton (MA, A-LPC), and others listed on its staff page.

What the site leaves unsaid

The platform does not provide information about crisis lines or immediate support for clients in acute mental health emergencies beyond directing them to general crisis resources. There is no information about wait times for scheduling a first session or how the matching process works in detail. The site does not disclose how therapist credentials map to pricing, though Advanced Practice therapists are available for a higher fee. Geographic availability is not explicitly stated, though the 100% online model suggests nationwide access. Some therapy approaches like EMDR and EFT are mentioned, but the site does not explain how they integrate into the NICC model or give specifics about what clients should expect during treatment beyond general recovery language.

Who this fits and who it does not

This works best for someone who wants faith-based therapy and can afford the $350-per-4-week standard membership, or the $450-per-4-week Advanced Practice tier for the most experienced clinicians. The flexible scheduling suits working adults and people unable to travel to an office. The 100% online model removes commute time and privacy concerns about being seen in a waiting room. Couples and families have dedicated tracks, with offerings for marriage counseling, premarital work, and family therapy including teens. The risk-free guarantee and money-back offer reduce the stakes of trying a first session. The company's stated emphasis on therapists who prioritize the therapeutic relationship over insurance restrictions appeals to people who have struggled with brief, protocol-driven treatment elsewhere. People in crisis need an immediate crisis line, not a scheduled first session; the site does not publish crisis-line contact details on the pages captured here, so someone in immediate danger should contact local emergency services or a crisis line directly.

Someone without insurance who cannot pay out of pocket will find this expensive compared to sliding-scale community counselors. Someone seeking strictly secular therapy might prefer a service without faith integration, though the site notes it welcomes people of all backgrounds. Someone needing medication management should note that this platform offers counseling only, not psychiatry; it refers clients elsewhere for prescriptions. The company structures its advanced tier around experience level rather than specialization in particular disorders, so someone with a very specific therapeutic need may need to discuss fit with the matching specialist. The service does not offer crisis support or hospitalization, and its model is built for ongoing therapeutic work rather than one-off consultations.