Naseeha USA

What the service is

Naseeha USA is a national Muslim-community mental health nonprofit providing free mental health support through multiple channels: a 24-hour confidential helpline, online therapy with licensed clinicians, textline, and live chat services. The organization draws from Islamic teachings and Prophetic Counselling approaches to provide culturally sensitive mental health care to the Muslim community across the United States. The core helpline number is 1 (866) 627-3342, available 24 hours a day, 7 days a week.

The mission is explicitly rooted in Islamic principles. The organization cites the teaching of the Prophet Muhammad that the believer who helps their brother in need will find Allah there in their time of need, and frames the work as a response to that teaching. The service specifically serves women facing abuse, children in danger, individuals feeling anxious and lonely, and those considering suicide or who have attempted suicide. The organization describes itself as the first 24-hour, 7 days a week Islam-inspired helpline for those facing severe mental and emotional distress.

How it works

The helpline operates on a peer-to-peer support model. Naseeha staff describes peer-to-peer support as providing emotional and social connection through conversations that validate the challenges people face as a result of mental health concerns. Calls are answered by trained volunteers and staff who practice active listening and nurturing dialogue to empower callers to recognize their own strengths and agency. The service is toll-free, anonymous, and confidential; your phone number does not show on your phone bill, caller ID is blocked, and staff do not see your number.

The organization has developed an internal training program to provide ongoing training to helpline volunteers throughout the year. All counselors take courses on crisis intervention and Mental Health First Aid. Staff are trained in LivingWorks' SAFETalk program and receive heavy training in Prophetic Counselling within the Islamic framework. The service is clear about its boundaries: the helpline does not issue Islamic rulings or discuss Islamic jurisprudence and law. If you call with questions about what is halal or haram, you are referred to your local Islamic institutions.

Confidentiality is protected except in limited circumstances. Information will be disclosed without consent only if there is concern you may harm yourself or someone else, or if there is concern of a child being abused, neglected, or witnessing abuse. This is standard legal threshold for crisis services.

The online therapy component offers sessions with licensed clinicians. The therapists listed on the site hold active licenses including Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Clinical Professional Counselor (LCPC), Licensed Mental Health Counselor (LMHC), and Licensed Marriage and Family Therapist (LMFT). The site lists 16 therapists with their names, license types, and the states where they are licensed. States covered include Illinois, California, Texas, Georgia, Florida, New York, Kansas, Massachusetts, Washington, Minnesota, Connecticut, New Hampshire, Ohio, Rhode Island, and Michigan. To book a session with an online therapist, you contact the organization at counsellingusa@naseeha.net.

The service also offers a text line and live chat for those who prefer not to call. Educational and outreach programs are provided to schools, mosques, and communities to address mental health issues from an Islamic perspective. The organization conducts research and reporting on mental health issues through an Islamic lens, integrating Islamic teachings with contemporary psychological insights.

What the pages prove

The helpline is free. This is stated clearly and repeatedly throughout the pages: there are no fees for calling the 24-hour helpline.

The online therapy pricing is not published on the captured pages. The site asks you to contact counsellingusa@naseeha.net for information, suggesting pricing may vary or may depend on insurance status.

Insurance acceptance is limited. The captured pages state that "only select medicaid or medicare plans are accepted" and direct you to review each therapist's Headway profile for specific information about which plans they take. This means Medicare and Medicaid coverage may be available for some therapists in some states, but it is not comprehensive.

The organization is a nonprofit. It holds a nonprofit status and is described as zakat-eligible, meaning Muslim charitable giving can support it.

Therapist qualifications are documented. 16 therapists are listed by name, license type, and state licensure. The licenses are recognized clinical credentials. Sarah Masad holds a Master's in Clinical Psychology, and Dr. Dominique Shabazz is listed with a doctoral title. No other therapists beyond those listed are named.

Geographic coverage for therapy is multistate but not nationwide. The organization lists therapists in 15 states, but does not claim nationwide coverage. The helpline itself operates nationally across the United States.

The service is culturally specific. It is framed around Islamic teachings and Prophetic Counselling and explicitly serves the Muslim community. Educational outreach targets schools, mosques, and communities. This is a core distinction from secular crisis services.

The organization does not claim to provide emergency response. If you are in immediate danger, the pages do not state whether you should call the helpline; they point to appropriate emergency services.

What it does not say

Specific outcome data or effectiveness claims are not published. The organization does not provide studies or state that the service is clinically proven or reduces symptoms by any measurable amount.

Wait times are not stated. There is no indication of how long you might wait to speak to someone on the helpline or to be matched with an online therapist.

Detailed therapy modalities or approaches are not described. The pages mention Prophetic Counselling but do not explain specific therapy methods, whether they use cognitive behavioral therapy, dialectical behavior therapy, or other evidence-based approaches.

Medications and psychiatric services are not mentioned. While therapy is offered, the captured pages do not indicate whether medication management or psychiatric evaluation is available through the service.

Foreign language support is not specified. The pages do not state which languages are available on the helpline or in therapy.

Case histories, testimonials, or outcome stories are not published on the captured pages.

Hours for the business operations office are listed (9-5 Mon-Fri CST) but this is for administrative contact, not the helpline, which operates 24/7.

Who it fits and who it does not

This service fits a Muslim caller seeking crisis support or mental health care delivered through an Islamic framework. If you want therapy informed by Islamic teachings and cultural sensitivity, this is a specific resource for that need. It fits someone seeking community-centered mental health support that acknowledges and integrates faith.

It fits someone experiencing a mental health crisis who needs immediate support and does not want to call a secular hotline. The service is available at any time without an appointment.

It fits someone with select Medicare or Medicaid plans who qualifies for coverage under the therapists' insurance panels. If your plan is accepted, online therapy may be covered.

It does not fit someone seeking nationwide online therapy access. The therapists are licensed in 15 states, not all 50. If you live in most states, you would not have access to the listed therapists.

It does not provide emergency psychiatric services, medication prescriptions, or crisis hospitalization. If you need immediate psychiatric hospitalization, this is not the service to contact.

It does not fit someone seeking a secular or faith-neutral mental health service. The religious frame is central to the organization's approach.

For those without Medicare or Medicaid, or whose plans are not accepted, pricing for therapy is not public. You would need to contact the organization to learn costs, making it unclear whether online therapy is affordable if you are paying out of pocket.