Virtual Counselor
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What the service is
Virtual Counselor is a comprehensive group telehealth network specializing in online behavioral health for teens, young adults, college students, families, K-12 students, and working professionals. The company was founded in 2013 and has delivered over one hundred thousand online sessions in 40 or more states. Virtual Counselor is based in Easton, Pennsylvania, and the founder and CEO is Brittany Azzolina, a licensed professional counselor in both Pennsylvania and New Jersey who holds board certification in telemental health. The company operates a network of licensed clinicians across multiple disciplines and offers sessions by video from anywhere with an internet connection.
What you actually get
A student or adult begins by scheduling a free consultation. During that call, you describe what you are dealing with (depression, anxiety, social anxiety, family conflict, academic stress, or any challenge), and the company matches you with a clinician from its network. Virtual Counselor does not publish a specific appointment wait time for initial consultations or regular sessions, so you do not know in advance how quickly you will be seen. Once matched, you attend sessions by video on a regular schedule.
The company lists several program offerings. For college students, it offers college telehealth services through partnerships with colleges and universities. For teenagers and parents, it provides online therapy designed for adolescents and families. The company also operates K-12 school-based services, including special education related services, counseling and social work, parent training, and social skills groups. For working adults and young professionals, it offers therapy and wellness services. The company provides business partnerships, meaning employers can offer Virtual Counselor to their employees. Employee assistance programs can also contract with the company.
Virtual Counselor describes its approach as viewing "therapy from a holistic perspective, recognizing your mental, emotional, physical, and spiritual health are interconnected." The company calls counseling "a collaborative, action-oriented process" designed to help you discover "your inherent worth, inner resources, and capacity for resilience." Sessions are conducted by video, and the site emphasizes that services can be accessed from anywhere, removing the geography barrier that many people face when finding a therapist.
The network includes Licensed Clinical Social Workers, Licensed Professional Counselors, School Guidance Counselors, Music Therapists, educators, and clinical psychologists. The company complies with laws and professional telehealth standards within the state where services are provided. Brittany Azzolina, the founder, is a board-certified telemental health provider who completed specialized telemental health provider training. She started her career more than thirty years ago in wilderness therapy. The company's materials describe her as possessing "a deep commitment to both the people her company serves and the people who serve her company."
What the pages prove
The company states it has been in operation since 2013 and has delivered over one hundred thousand online sessions across 40 or more states. Its website identifies itself as "a comprehensive group telehealth network specializing in online behavioral health for teens, young adults, students, K-12 cyber schools, college partnerships, EAP services, and business professionals."
The company describes its target population as people experiencing depression, social anxiety, or long-standing challenges. It lists specific groups it serves: teens experiencing symptoms of depression or social anxiety, parents uncertain about supporting a struggling cyber student, college students on a waiting list at their university counseling center, people in rural areas with limited access to resources, millennials and young professionals with busy schedules, adults struggling with anxiety or depression, families, and young professionals.
The founding and leadership are documented. Brittany Azzolina is the founder and CEO, holds the credential MS (Master of Science), LPC (Licensed Professional Counselor), and BC-TMH (Board Certified Telemental Health Provider). She is licensed in Pennsylvania and New Jersey. She completed the TeleMental Health Provider Training Series and has extensive clinical experience in educational and community-based settings.
The network composition includes "highly trained licensed professionals" including Board Certified TeleMental Health Providers, Licensed Clinical Social Workers, Licensed Professional Counselors, School Guidance Counselors, Music Therapists, Educators, and Clinical Psychologists.
The company emphasizes security and convenience: "Secure, convenient, and easily accessible telehealth services." Sessions happen by video and can be accessed from anywhere.
What the service does not say
Virtual Counselor does not publish its fee or pricing structure on the website. The site does not specify whether it accepts insurance or how it handles payment. It does not disclose how quickly appointments are available or the average wait time between requesting a match and the first session. The site does not name specific conditions it treats or does not treat, beyond the broad categories mentioned (depression, anxiety, social anxiety). It does not say how many clinicians are in the network or describe their years of experience. It does not state what happens if a student and clinician are not a good match or how easy it is to switch providers. It does not list the specific states where it operates, saying only "40+ states." It does not specify what "creative arts therapy" includes or whether music therapy is part of all programs or specialized. It does not detail what medication management, if any, is available, or whether prescribing providers are in the network.
Who it fits and who it does not
Virtual Counselor fits college students who are on a waiting list at their university counseling center and need support now. It fits teenagers and young adults whose parents are seeking professional guidance. It works for people in rural areas where local therapists are hard to find. It is suited to working professionals and millennials with unpredictable schedules because sessions happen by video at a time the client chooses. It fits families who want to work together on a shared issue. It works for anyone with internet access and a private place for a video call.
Virtual Counselor does not work for someone who needs in-person therapy or prefers face-to-face contact. Someone needing psychiatric medication management should verify that prescribing providers are available in the network before signing up, since the site does not specify this. If you live outside the 40-plus states served, you cannot access the service through Virtual Counselor. If you do not have reliable internet or a private space for a video session, the platform is not practical. Someone needing crisis support should be aware that the site does not describe how the company handles acute situations; this is a scheduled therapy platform, not an emergency service.
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